Shipping policy
Free shipping on all orders.
We're proud to offer free shipping on every order, no minimum purchase required.
Delivery times:
- Australia: 8–10 business days
- United States: 9–13 business days
Please note delivery times are estimates and may vary due to customs processing, carrier delays, or high demand periods.
Order processing: Orders are processed within 1–2 business days before being handed to our shipping carrier. You'll receive a confirmation email with tracking information once your order has shipped.
Delays: While we work with reliable shipping partners, occasional delays can occur due to circumstances outside our control (customs, weather, carrier volume). If your order is significantly delayed beyond the estimated window, please reach out to us at support@loyalco.pet and we'll help track it down.