Legal notice
Legal Notice
Last updated: September 28, 2026
Who we are
This website, loyalco.pet, is operated by LoyalCo ("LoyalCo", "we", "us" or "our"), an online store based in Australia.
Contact
For any questions, orders, complaints or legal enquiries, please email us at support@loyalco.pet. We aim to reply within 2 business days.
Website content
The content on this website, including text, images, graphics, logos, videos and product descriptions, is provided for general information and to help you shop with us. We take reasonable care to keep it accurate and up to date, but we do not guarantee that it is always complete or free from error. Product colors and appearance may vary slightly depending on your device and screen settings.
Intellectual property
All content on this website, including the LoyalCo name, logo, branding, designs, photos and videos, is owned by or licensed to LoyalCo and protected by copyright, trademark and other intellectual property laws. You may not copy, reproduce, distribute, modify or use any of it for commercial purposes without our written permission.
Consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this notice or on this website limits any rights you have under that law or any other consumer protection law that cannot be excluded. For details on returns, refunds and exchanges, please see our Refund Policy.
Links to other websites
Our website may link to third-party websites. We do not control these sites and are not responsible for their content, privacy practices or security. Visiting them is at your own risk.
Limitation of liability
To the extent permitted by law, LoyalCo is not liable for any loss or damage arising from your use of this website, including interruptions, errors, or unavailability of the site, or from your reliance on the information it contains. This does not limit any liability that cannot be excluded by law.
Online dispute resolution
If you have a complaint about your order or our service, please contact us first at support@loyalco.pet and we will work with you to resolve it. If you are not satisfied with our response, you may have the right to raise your complaint with a consumer protection body in your country. In Australia, this includes your state or territory fair trading agency and the Australian Competition and Consumer Commission (ACCC).
Governing law
This notice is governed by the laws of New South Wales, Australia. This does not affect any consumer rights you have under the laws of the country where you live that cannot be excluded by agreement.
Related policies
Please also read our Terms of Service, Privacy Policy, Refund Policy and Shipping Policy, which form part of how we operate and how you can use this website.
Changes to this notice
We may update this notice from time to time. The latest version will always be available on this page, with the "Last updated" date shown above.